Management Introduction
Questions 1 to 10
1.
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In
the past three to four decades, many management theorists, and writers have
made remarkable contribution in the study of management. By studying the
various approaches to management analysis, we can understand the concept of
management and have a better understanding of managerial functions. Which
approach to management emphasizes managing people by understanding their
individual psychological needs?
(a) Empirical Approach (b)
Decision Theory Approach
(c) Management Science Approach (d)
Interpersonal Behavior Approach
(e) Contingency Approach.
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The
communication process is made up of various components. Which of the
following is the actual physical product from the source?
(a) Feedback (b) Filter (c) Message
(d) Channel (e) Understanding.
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Which
of the following would not be an accurate depiction of the differences
between strategic and tactical planning?
(a) Strategic planning is developed mainly by upper-level management
and tactical planning is generally developed by lower-level management
(b) Facts for strategic planning are generally easier to gather than
facts for tactical planning
(c) Strategic plans generally contain less details than tactical
plans
(d) Strategic plans generally cover a longer period of time than
tactical plans
(e) Managers who are engaged in the development of strategic plans
tend to work in more uncertainty than those managers engaged in the
development of tactical plans.
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Which
of the following statements concerning grapevine is not correct?
(a) Grapevine is generally used irregularly in organizations
(b) Grapevine can and often does generate harmful rumors
(c) Grapevine is used largely to serve the self-interests of people
within it
(d) Some managers use grapevine to their advantage
(e) In time, and with proper pressure, grapevine can be eliminated.
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The
conflict-resolution approach that corresponds with a high level of
assertiveness and a low level of cooperativeness, is referred to as
(a) Compromising (b) Collaborating (c) Forcing
(d) Avoiding (e) Accommodating.
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Mr.
Sunil works for “Energy Engineering Works.” Apart from the regular
compensation, the company provides him with things such as tuition
reimbursement, recreational opportunities etc. What is the name given to
these things of value?
(a) Incentives (b) Benefits (c) Rewards
(d) Compensation (e) Social benefits.
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The
fact that 70-80 percent of a manager’s time is taken up by his interactions
with others, highlights the need for effective communication for successful
management. Which of the following strategies is not likely to improve communication effectiveness?
(a) Avoiding non-verbal cues
(b) Using simple, unambiguous language
(c) Using active listening techniques
(d) Using appropriate and consistent nonverbal
cues
(e) Using the feedback loop in the communication process.
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Two
factor theory of motivation provides useful insights into the relationship
between individual and situational or hygiene factors. Which of the following
is a hygiene factor?
(a) Achievement (b) Interpersonal relations (c) Recognition
(d) Challenging work (e)
Increased responsibility.
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Identify
the sequence of different steps in controlling.
I. Measurement of performance.
II. Comparison of actual and standard.
III. Analysis of causes of deviation.
IV. Actual performance.
V. Corrective action plan.
(a) (III), (IV), (V), (I), (II) (b) (II), (III), (IV), (V), (I)
(c) (I), (II), (IV), (III), (V) (d) (IV), (I), (II), (III), (V)
(e) (V), (IV), (III), (II), (I).
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JIT
(Just-In-Time) inventory control is an approach to inventory control, which
stipulates that materials should arrive just, as they are needed, in the
production process. Which of the following would generally not be associated with a successful
JIT program, for the purpose of inventory control?
(a) Well-organized receiving and handling of materials purchased
from suppliers
(b) Strong management commitment
(c) Suppliers located in diverse and distant
locations
(d) High quality of materials purchased from
suppliers
(e) Dependable and long-lasting relationships with suppliers and
customers.
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Answers
1.
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Answer
: (d)Reason : Interpersonal Behavior Approach to management emphasizes
managing people by understanding their individual psychological needs. Hence, from above discussion, we can infer
that option (d) is correct.
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Answer : (c)Reason : The communication process is made up of
various components. The message is the actual physical product from the
source encoding. Hence, from above discussion, we can infer that option (c)
is correct.
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Answer : (b)Reason : Strategic plan is used to establish overall
objectives for the organization and position the organization in terms of its
environment. Facts for strategic planning are generally more difficult to
gather than facts for tactical planning. Hence, from above discussion, we can
infer that option (b) is correct.
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Answer
: (e)Reason : Grapevine is an integral part of organizational communication
and hence cannot be eliminated.
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Answer
: (c)Reason : The conflict-resolution approach that corresponds with a high
level of assertiveness and a low level of cooperativeness, is referred to as
Forcing. Hence, from above discussion, we can infer that option (c) is
correct.
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Answer
: (b)Reason : The term associated with things such as tuition reimbursement,
recreational opportunities etc is benefits which is provided apart form the
regular compensation. i.e. Benefits are forms of supplementary compensation.
They represent monetary and non-monetary payments over and above the wages
paid. (a) Incentives represent special compensation opportunities that are
usually tied to performance. (c) Rewards are given in recognition of specific
achievements whereas social benefits in the form of say club memberships are
given to enhance the employee status. (d) Compensation is the financial
remuneration given by the organization to its employers for their work.
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Answer : (a)Reason
: Avoiding non-verbal cues is not
likely to improve communication effectiveness. Rather, non-verbal cues are
very important for effective communication as they often help in understanding
the hidden feelings in people.
Hence, from above
discussion, we can infer that option (a) is correct.
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Answer
: (b)Reason : Interpersonal relationships can be considered as a hygiene
factor under Two factor theory.
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Answer
: (d)Reason : The steps in controlling are actual performance, measurement of
performance, comparison of actual and standard. Analysis of courses of deviation and
corrective action plan. (d) is correct answer.
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Answer
: (c)Reason : A successful JIT program requires that suppliers be located in
close proximity of the company, so that materials can arrive as and when
needed.
Hence from above discussion,
we can infer that option (c) would generally not be associated with a successful JIT program. Options (a),
(b), (d) and (e) would all be associated with a successful JIT program.
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