Management Introduction
Questions 331 to 340
331.
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In the past three to four decades, many
management theorists, and writers have made remarkable contribution in the
study of management. By studying the various approaches to management
analysis, we can understand the concept of management and have a better
understanding of managerial functions. Which approach to management
emphasizes managing people by understanding their individual psychological
needs?
(a)
Empirical Approach (b)
Decision Theory Approach
(c)
Management Science Approach (d)
Interpersonal Behavior Approach
(e)
Contingency Approach.
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The communication process is made up of
various components. Which of the following is the actual physical product
from the source?
(a)
Feedback (b)
Filter (c) Message
(d)
Channel (e)
Understanding.
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Which of the following would not
be an accurate depiction of the differences between strategic and tactical
planning?
(a) Strategic
planning is developed mainly by upper-level management and tactical planning
is generally developed by lower-level management
(b) Facts for
strategic planning are generally easier to gather than facts for tactical
planning
(c) Strategic plans
generally contain less details than tactical plans
(d) Strategic plans
generally cover a longer period of time than tactical plans
(e) Managers who are
engaged in the development of strategic plans tend to work in more
uncertainty than those managers engaged in the development of tactical plans.
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Which of the following statements
concerning grapevine is not
correct?
(a) Grapevine is
generally used irregularly in organizations
(b) Grapevine can
and often does generate harmful rumors
(c) Grapevine is
used largely to serve the self-interests of people within it
(d) Some managers
use grapevine to their advantage
(e) In time, and
with proper pressure, grapevine can be eliminated.
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The conflict-resolution approach that
corresponds with a high level of assertiveness and a low level of
cooperativeness, is referred to as
(a)
Compromising (b)
Collaborating (c) Forcing
(d)
Avoiding (e)
Accommodating.
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Mr. Sunil works for “Energy Engineering
Works.” Apart from the regular compensation, the company provides him with
things such as tuition reimbursement, recreational opportunities etc. What is
the name given to these things of value?
(a)
Incentives (b)
Benefits (c) Rewards
(d)
Compensation (e)
Social benefits.
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The fact that 70-80 percent of a
manager’s time is taken up by his interactions with others, highlights the
need for effective communication for successful management. Which of the
following strategies is not likely
to improve communication effectiveness?
(a) Avoiding
non-verbal cues
(b) Using simple,
unambiguous language
(c) Using active
listening techniques
(d) Using
appropriate and consistent nonverbal cues
(e) Using the
feedback loop in the communication process.
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Two factor theory of motivation provides
useful insights into the relationship between individual and situational or
hygiene factors. Which of the following is a hygiene factor?
(a)
Achievement (b)
Interpersonal relations (c) Recognition
(d)
Challenging work (e)
Increased responsibility.
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Identify the sequence of different steps
in controlling.
I. Measurement of
performance.
II. Comparison of
actual and standard.
III. Analysis of
causes of deviation.
IV. Actual
performance.
V. Corrective
action plan.
(a)
(III), (IV), (V), (I), (II) (b)
(II), (III), (IV), (V), (I)
(c)
(I), (II), (IV), (III), (V) (d)
(IV), (I), (II), (III), (V)
(e)
(V), (IV), (III), (II), (I).
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JIT (Just-In-Time) inventory control is
an approach to inventory control, which stipulates that materials should
arrive just, as they are needed, in the production process. Which of the
following would generally not be
associated with a successful JIT program, for the purpose of inventory
control?
(a) Well-organized
receiving and handling of materials purchased from suppliers
(b) Strong
management commitment
(c) Suppliers
located in diverse and distant locations
(d) High quality of
materials purchased from suppliers
(e) Dependable and
long-lasting relationships with suppliers and customers.
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Answers
331.
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Answer : (d)
Reason : Interpersonal
Behavior Approach to management emphasizes managing people by understanding
their individual psychological needs. Hence, from above discussion, we can
infer that option (d) is correct.
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Answer : (c)
Reason
: The communication process is made up of various components. The message is
the actual physical product from the source encoding. Hence, from above
discussion, we can infer that option (c) is correct.
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Answer : (b)
Reason : Strategic plan is used to establish overall
objectives for the organization and position the organization in terms of its
environment. Facts for strategic planning are generally more difficult to
gather than facts for tactical planning. Hence, from above discussion, we can
infer that option (b) is correct.
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Answer : (e)
Reason : Grapevine
is an integral part of organizational communication and hence cannot be
eliminated.
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Answer : (c)
Reason : The
conflict-resolution approach that corresponds with a high level of
assertiveness and a low level of cooperativeness, is referred to as Forcing.
Hence, from above discussion, we can infer that option (c) is correct.
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Answer : (b)
Reason : The
term associated with things such as tuition reimbursement, recreational
opportunities etc is benefits which is provided apart form the regular
compensation. i.e. Benefits are forms of supplementary compensation. They
represent monetary and non-monetary payments over and above the wages paid.
(a) Incentives represent special compensation opportunities that are usually
tied to performance. (c) Rewards are given in recognition of specific
achievements whereas social benefits in the form of say club memberships are
given to enhance the employee status. (d) Compensation is the financial
remuneration given by the organization to its employers for their work.
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Answer : (a)
Reason : Avoiding
non-verbal cues is not likely to improve communication effectiveness. Rather,
non-verbal cues are very important for effective communication as they often
help in understanding the hidden feelings in people.
Hence, from above discussion, we can
infer that option (a) is correct.
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Answer : (b)
Reason : Interpersonal
relationships can be considered as a hygiene factor under Two factor theory.
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Answer : (d)
Reason : The
steps in controlling are actual performance, measurement of performance,
comparison of actual and standard. Analysis of courses of deviation and corrective
action plan. (d) is correct answer.
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Answer : (c)
Reason : A
successful JIT program requires that suppliers be located in close proximity
of the company, so that materials can arrive as and when needed.
Hence from above discussion, we can infer
that option (c) would generally not
be associated with a successful JIT program. Options (a), (b), (d) and (e)
would all be associated with a successful JIT program.
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